The National Association of REALTORS® adopted its Code of Ethics in 1913. Since then, REALTORS® everywhere have pledged to meet the Code’s high professional standards upon becoming members of the Association. The professional standards process plays a very important role in our local association. It helps ensure honorable, faithful, and competent service to our members’, their clients, customers, and other members of the public through the enforcement and disciplinary procedures that accompany the Code.
IS YOUR COMPLAINT AGAINST A REALTOR®?
Not all real estate agents are REALTORS®; only those who belong to their local Association of REALTORS® and have agreed, as a continuing condition of membership, to abide by a strict, enforceable Code of Ethics. It is because of this personal obligation they have made that you can file a complaint with the Association. So, the first thing you must determine is whether the agent involved is a REALTOR®. The Hampton Roads REALTORS® Association can answer this question for you.